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 Privacy Policy

 

This Privacy Notice provides information required under data protection laws. After reading the general part of this Privacy Notice use the links at the bottom of this page to obtain more detailed information about how we use your personal data. When we refer to ‘personal information’, ‘information’ or ‘data’ this has the same meaning as ‘personal data’ as defined under data protection laws. We will make changes to this policy all of which will be posted on the website. This policy was last updated on 28th April 2022.

Who we are


We are Premier Park Limited who manage parking on behalf of private land-owners. We are registered at Companies House. Our company registration number is 06434377.

When processing your personal data we are defined as the ‘controller’ under the data protection laws.

Our Registered offices are located at – 48 Queensgate House, Queen Street, Exeter, Devon, EX4 3SR.

We are registered as a Data Controller with the Information Commissioners Office (ICO) and our reference number is Z2140595. Our telephone number for general enquiries is: 0800 145 5171.

Your data protection rights


You have the right to contact us and request access to your information, have it rectified or erased, restrict the processing of your data or to object its processing, as well as the right to data portability.

If you have an issue regarding the processing of your data then we hope that we can address any concerns you may have. However you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

Lawful basis for processing


Under Article 6 of the General Data Protection Regulations (GDPR) we must establish a lawful basis for processing your personal data. Our lawful basis for processing your personal data is our legitimate interest, as there is a compelling justification, and it is necessary for the processing in order to recover outstanding monies in relation to a parking charge notice and/or to administer an appeal relating to a parking charge notice.

Your right to withdraw consent


Where we approached you for consent to process your data, you can withdraw that consent at any time.

Cookies


In line with the practice of many websites, we use tools to understand where our site visitors have come from, their characteristics and their online behaviour by virtue of you accessing our site. This helps us to determine how best to offer services and products to website visitors and clients. 

Essential Cookies 

These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

Marketing Cookies

These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

Functional Cookies

These cookies collect data to remember choices users make to improve and give a more personalised experience. 

Analytics Cookies

These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.

Motorists who have parked on a site we manage

Why we process your data


This privacy notice is for drivers or registered keepers of vehicles that have used a parking site that we manage.

In summary, we process personal data for the following purposes:

  • To determine adherence with the parking site’s terms and conditions.

  • To issue a windscreen ticket.

  • To issue a notice to keeper or notice to driver by post.

  • To process the payment of a Parking Charge Notice (PCN).

  • To pursue payment of an unpaid PCN.

Obligations to provide us with certain information


If you are the driver, but not the registered keeper, of a vehicle for which a PCN was issued then you may elect to transfer the liability for the PCN from the keeper to you. In this situation we will require your name and address for the purpose of transferring the PCN liability to you. If you do not provide the required information then we will not be able to transfer the liability to you and the liability for the PCN will remain with the vehicle’s registered keeper.

If you intend to pay a PCN fee then you will be required to provide us with your address and payment card details for us to process the payment. If you do not provide the required information then we will not be able to process the payment. We do not retain payment card details.

Collection of data


On parking sites we operate your vehicle’s details may be captured by one or more of the following methods:

  • Mobile device (by warden, landowner/land occupier or a landowner/land occupier representative)

  • Camera (Automatic Number Plate Recognition or CCTV)

Warden operatives also operate body warn video equipment for safety and evidence purposes.

Automatic decision-making and online profiling


We do carry out automated processing of Vehicle Registration Marks at some of the sites that we manage through the use of cameras. Decisions about whether to issue a notice to keeper for a contravention of the terms and conditions is not purely made by automated means.

Information sources


Where we did not issue a notice to a driver or where a PCN remains unpaid after it is due then we will obtain the following information.

Your Rights – Permits Service 

We are Premier Park Limited

We are a car park management company. We will collect and process the information on behalf of the landowner / leaseholder.

Data Security

We look after your personal data by having security that is appropriate for its nature and the harm that might result from a breach of security. Unfortunately, the transmission of information via post or the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of it whilst in transit to us. Once we have received your information, we will use strict procedures and security features to protect your data.

What data do we collect and how do we collect data?

We will collect and process all the information you and/or the landowner/leaseholder supply when using this service.

Such information may include: your name, postal address, email address, telephone number, vehicle related documents (such as a V5 form, MOT certificate, and insurance documentation), the Vehicle Registration Mark (VRM), and vehicle details.

How will we process your data and why do we process it?

When using this service, personal data is collected and processed for the purposes of:

 

  • Submitting an application for a permit with a specific landowner / leaseholder;

  • Reviewing permit applications in line with the landowner / leaseholder’s criteria;

  • Assessing permit applications and the applicant’s eligibility for a permit;

  • Responding to permit applications (whether successful or otherwise);

  • Printing issued permits;

  • Renewing a permit;

  • Amending a previously issued permit;

  • Corresponding with applicants about permits;

  • Sending automated alerts and emails relating to the issue, management, maintenance and renewal of parking permits as well as in the provision of technical support;

  • Recording the details of your permit to enable us to monitor the proper use of the car parking facilities within the car park(s) to which your permit relates.

Our lawful basis for processing data is the Performance of a Contract and Legitimate Interests.

When using this service your data is collected and processed, as necessary, for the performance of the agreement reached with the landowner / leaseholder for a permit including:

  • To take steps towards obtaining a permit, such as filling in application details;

  • To assess permit applications;

  • Where an application is successful, to enter into an agreement for a permit;

  • To manage and perform the terms of any such permit agreement;

  • To renew a permit (where applicable); and to print permits.

We will also process data in pursuit of our, your, the landowner / leaseholder, legitimate interests, including corresponding with you and / or the landowner / leaseholder about your permit (as outlined above), registering your permit, and providing technical support (where required). This processing is necessary to enable the provision of an effective car park management service.

What if you provide sensitive data within your application?

Depending on the content of your application, the information or documentation provided by you may be classed as “special category” personal data and will therefore be considered to be more sensitive.

Where you explicitly disclose any special category data when submitting an application via this service, you explicitly consent to this information being processed as part of your application, such as when assessing your eligibility for a permit and corresponding with you about your application/permit (including in relation to renewals). This data will not be used for any other purpose.

We will continue to process any “special category” personal data provided by you, as specified above, unless we are notified that your consent to processing has been withdrawn.

You are free to change your mind at any time and withdraw your consent. The consequence might be that your circumstances will no longer be considered in full, including when reviewing your application for a permit, when assessing your eligibility, or when considering any renewal.

 

If you wish to withdraw your consent, please contact us at DPO, PO Box 624, Exeter, EX1 9JG or by email to dpo@premierpark.co.uk

How long will we keep your data for?

We may retain any information supplied as part of your application, including documents uploaded or any relevant details from such documents, for the duration of your permit, where necessary. However, we will not ask you for any more information than we need, and we do not keep your information for any longer than we need to.

Who do we share data with?

In order to provide the permit related services outlined above, we may share data with certain organisations. This could include landlord / leaseholder and any authorised sub-contractors, such as mail service providers, business process outsourcers, IT service providers and payment service providers.

 

Website User

Why we process your data


This privacy notice is for website users.

In summary, we process personal data for the following purposes:

  • respond to website enquiries

  • undertake direct marketing

  • improve website performance and marketing

Transferring personal data overseas


For us to perform the normal functions of our company and in providing you with services, your information will not be transferred outside of the EEA.

Automatic decision-making and online profiling


Through the use of some cookies on this website we may carry out automated processing and profiling.

How we use personal data


Where we process your personal information for legitimate interests this means that we assessed that we have a legitimate interest in the processing for the stated purpose, that the processing is necessary for this purpose and we have not infringed upon your interests, rights or freedoms.

Privacy Policy – Self-Ticketer

What data do we collect and how do we collect data?


We will collect the following data in order for you to apply for and operate as a self ticketer in the capacity of a Freeholder / Landlord / Leaseholder, Agent (on behalf of the Freeholder) or Manager (on behalf of the Freeholder).

Such data will be provided by you in your application and will include:

Full name; date of birth; home address; email address; phone number; and if you choose to be paid as part of the service, your bank account and sort code details.

What is our purpose and lawful basis for processing your personal data?


Our lawful basis for processing data is the Performance of a Contract and Legitimate Interests.

How will we process your data and why do we process it?


When using this service, personal data is collected and processed as necessary, for the performance of the contract reached with the Landowner / leaseholder including:

  • Processing an application made by you to become a self ticketer.

  • Referring the application data to the British Parking Association for assessing the applicant’s eligibility. (For further information please see the BPA Privacy Policy (Here)

  • To perform contract agreed with the landowner/lease holder.

  • Registering your approved application.

  • We will also process data in pursuit of our, your, the landowner / leaseholder, legitimate interests, including corresponding with you and / or the landowner / leaseholder about your self-ticketing practices (if deemed necessary).

  • Provide technical support (where required).

  • If/where applicable, pay monies due via BACS transfer (where applicable).

This processing is necessary to have an individual approved as a self ticketer and to enable the enforcement of parking restrictions.

When using this service your data is collected and processed, as necessary, for the assessment and approval of an individual’s status as a self ticketer.

Processing of Sensitive Data?


Should you choose to disclose or supply any “special category data” when submitting an application via this service, you explicitly consent to this information being processed as part of your application, such as when assessing your eligibility by the BPA and corresponding with you about your application (including in relation to renewals). This data will not be used for any other purpose.

We will continue to process any “special category” personal data provided by you, as specified above, unless we are notified that your consent to processing has been withdrawn.

If you wish to withdraw your consent, please contact us via email to dpo@premierpark.co.uk or contact the BPA.

How long will we retain / store your data for?


We may retain any information supplied as part of your application, including documents uploaded or any details from such documents, for the duration of your application and the period of time you remain an approved (by the BPA) self ticketer, plus 90 days. However, we will not ask you for any more information than we need, and we do not keep your information for any longer than we need to.

Data provided to the BPA will be retained in accordance with their own data retention requirements published within their Privacy Policy a link to which can be found here: BPA Legal Disclaimers (britishparking.co.uk)

Who do we share data with?


In order for you to be a self ticketer, we may need to share data with certain organisations. This could include any authorised sub-contractors, such as, IT service providers, regulatory bodies such as The British Parking Association and Law Enforcement agencies (i.e. The Police and other security organisations as required in the detection and prevention of a crime).

Security of your personal data


Premier Park Ltd will implement security controls and practices to protect your personal data appropriate to its nature. Systems and processes are in place to provide security measures that will prevent your data from accidental loss, alteration, or disclosure. Access to your data is limited to only those staff members who have a need to do so in order to carry out their duties.

What are your data protection rights?


You have:

  • the right to be informed

  • the right to access

  • the right to rectification

  • the right to erasure (‘right to be forgotten’)

  • the right to restriction of processing

  • the right to data portability

  • the right to object

  • the right not to be subject to automated decision making and profiling

  • the right to lodge a complaint with the supervisory authority for data protection issues – the Information Commissioner’s Office (ICO);

For a full description of each of the above data subject rights, please see the home page of this Premier Park Ltd Privacy Policy.

If you have an issue concerning the processing of your information, then please contact our Data Protection      Officer using dpo@premierpark.co.uk

We hope that we can address any concerns you may have, but you also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk

If you wish to make a complaint about the processing of your personal data by Premier Park Ltd with regard to this service or if you feel that Premier Park has not addressed your concern in a satisfactory manner, you can address a complaint to the ICO, which can be contacted via their website: www.ico.org.uk;

Changes to this privacy policy


Premier Park Ltd keeps this privacy policy under regular review and places any updates on this webpage.

Transferring personal data overseas


For us to perform the normal functions of our company and in providing you with goods and services, your information will not be transferred outside the EEA.

Your rights

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