This privacy notice was last updated on 31 July 2019.
We are Premier Park Limited and we are a car park management company and are registered at Companies House. Our company registration number is: 06434377
Our registered office address is: 48 Queensgate House, Queen Street, Exeter, Devon, EX4 3SR.
Our telephone number for general enquiries is: 0871 231 9907.
We are registered as a Data Controller with the Information Commissioners Office (ICO) and our registration number is Z2140595.
HOW WE COLLECT YOUR PERSONAL INFORMATION
Sources: We receive personal data about you from the following parties;
• We request and receive data from the DVLA under a KADOE (Keeper of a Vehicle at the Date of an Event) contract. This data is derived from the registration number of the vehicle that was driven into the car park and was captured electronically by the use of ANPR camera’s or was recorded manually by a Patrol Officer. • We may also request and obtain information from external credit reference agencies to help locate you and to check/update your contact details. • In addition, we may also collect information from you or anyone who you give us authorisation to speak with (an appointed representative) and also from the current occupier of an address where your vehicle was registered at on the date of the parking contravention (They may provide an updated and current address for you) • By your use of our website. • From communications between us and yourself or your appointed representative, such as within telephone calls, letters, emails, via an automated payment website and telephone payment line.
Categories of personal data: The personal data that we collect and receive from third parties, from yourself and your appointed representatives may include any or all of the following: your name, address, vehicle registration number, email address, phone number, parking charge details (the date, time, location, contravention details and outstanding parking charge amount), photographic evidence, POPLA results, your comments from calls or correspondence you have provided to us, previous PCN number where the charge in question is a reissue. Please note we may combine personal data we receive from other sources with personal data you give to us and personal data we collect about you.
LAWFUL BASIS FOR PROCESSING
Under Article 6 of the General Data Protection Regulations (GDPR) we must establish a lawful basis for processing your personal data.
Our lawful basis for processing your personal data is our legitimate interest, as there is a compelling justification and it is necessary for the processing in order to recover outstanding monies in relation to a parking charge notice and/or to administer an appeal relating to a parking charge notice.
SENSITIVE PERSONAL DATA/SPECIAL CATEGORY DATA
You may voluntarily give sensitive personal data to us via telephone calls, letters or emails. This may involve us collecting and using what is known as special category data. Some examples of this type of personal data include: personal identity numbers, financial account information, information about a person’s racial or ethnic origin, sexual orientation, political opinions, religious, philosophical or other similar beliefs, or information about an individual’s physical or mental health. We will only use this type of personal data for the purposes of administering a PCN and associated appeals if it is necessary to do so and would only share special category data if necessary for the purpose of complaint resolution or with a third party organisation that needs to be aware of such information for debt collection purposes or legal claims via the court system. If the data you provide to us is not relevant or necessary, we may delete it. To process this type of personal data we are obliged to have an additional lawful basis for processing under Article 9 of GDPR and this is that the processing is necessary for the establishment, exercise or defence of legal claims.
HOW WE USE YOUR PERSONAL DATA
All data Premier Park Limited receive is processed in accordance with this privacy notice. We will use personal data held about you in the following ways;
• To issue and administer a PCN when the driver/owner of a motor vehicle has breached the terms and conditions as set out on signage throughout each car park. • To ensure that we can administer and respond to appeals (both internal and with POPLA) and to seek payment of the parking charge amount. • To provide an efficient car park management service to the land owner.
WHO WE SHARE YOUR DATA WITH
We may share your data with the following;
• The Payment Processor for processing any online payments. • The Driver Vehicle Licensing Agency (DVLA). • The Parking On Private Land Appeals (POPLA) Service for the purpose of assessing any appeals. • The BPA, DVLA and ICO for auditing purposes and potential complaint investigation and resolution. • Vehicle hire and lease companies where the vehicle concerned was subject to a hire or lease agreement. • Print and mail service providers for the purpose of contacting you by post. • Email service providers for the purpose of responding to you once you have consented by email. • Credit reference agents for the purpose of ensuring we are writing to you at your most recent correspondence address. • If you have not replied to other correspondence, solicitors for the purpose of enforcing a parking contract or responding to a legal query. Debt recovery companies for the collection of outstanding parking charges. Police forces and the security services for the purposes of preventing and detecting crime. Land owners for the purpose of effective car park management. • Any other duly authorised sub-contractors.
STORAGE AND SECURITY
We will not retain your information for longer than is necessary for the purposes outlined in this privacy notice and for up to 6 years in order to protect our position in the event of any legal disputes. This may be extended if disputes are ongoing.
All information that you provide to us in an electronic format is stored on secure servers. In addition, we always seek to protect the privacy of your information when you visit our website. If you choose to send personal information to us (i.e. by clicking a Confirm/Send button) the information you supply will be sent and processed in a secure manner. Your personal information will not be communicated to non-connected third parties (i.e. marketing or advertising companies), except where there is a direct link from this site to an external website and you choose to supply your information independently on those sites. Please observe the privacy notice and terms and conditions of external sites you may be directed to from this site. Any physical data, in the form of letters or in paper format is stored securely and staff members undergo relevant training in relation to information rights and data security that is commensurate with there role within this organisation. Remain vigilant when using your personal details on the internet.
CREDIT REFERENCE AGENCIES
We may obtain personal data about you from the CRAs for debt collection purposes and to verify your identity and to locate you.
ACCESS TO PERSONAL DATA, REQUESTS AND COMPLAINTS.
In order to protect your personal data and to make sure that we provide the information to the right person or to deal with any request set out below, we request that you provide documentary evidence of your identity such as a photocopy or scan of the document (please do not send us the original document) Here are some examples of identification documents: your current passport, driving licence, V5 registration document, utility bill or a financial statement with any financial information redacted.
We will not retain any of the identification documents that you send to us and will delete or destroy them securely after use.
Under data protection law, you have the following rights in respect of the information we hold about you:
YOUR RIGHT TO BE INFORMED
Access You are entitled to access the information that we hold about you under the General Data Protection Regulations (GDPR). This process is commonly known as a Subject Access Request (SAR)
Rectify If you think that the personal data we hold about you is incorrect, or you think that we do not have all the information which we should have about you, you can request that we rectify this information.
Restrict You can ask that we restrict the way that your data is used. This means that we will store your data securely, but it will not be processed anymore.
Object If you object to the way that we are processing your data, you can contact us to tell us why you think we should stop processing it. Erase Once we have finished processing your data you can request that we erase the personal data which we hold about you. Respond Once we have received your request for us to do any of the above, we will contact you within one calendar month either to confirm that we have carried out your request or with a written explanation of why we have not. In some cases, we will not have to process your request, or will not be able to. We will still contact you within 30 days to explain to you why this is the case.
If you wish to raise a complaint about how your data has been handled by us you can write to us at the following address:
DPO, PO Box 624, Exeter, EX1 9JG
Or by email to:
The above address and email address should also be used should you choose to exercise your rights under GDPR.
If you are not satisfied with our resolution of your concern or you believe that we have not complied with your rights under GDPR then please contact the Information Commissioner’s Office (ICO) on 0303 123 1113 or visit the ICO website at:
Please note that the guidance from the Information Commissioners Office (ICO) website advises that you give the data controller (Ourselves) the opportunity to respond to you in writing via letter or email prior to you formally raising your concern with them. It may be worthwhile visiting this link for further guidance:
Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies or your use of those websites.
CHANGES TO OUR PRIVACY NOTICE We keep our privacy notice under regular review and we will place any updates on this web page.